Resources
Your One-Stop Hub
for Expert Guidance, Tools, and Policies.
At VASService, we believe in empowering our clients with the knowledge and resources necessary to enhance patient care and streamline operations. Our comprehensive resource center features detailed FAQs, essential downloads, step-by-step onsite procedures, clear return policy guidelines, and trusted supplier information. Whether you’re looking for technical insights or practical guidelines, our curated content is here to support your practice every step of the way.
FAQs
Expert Answers to Your Common Inquiries
Find answers to the most common questions about our services and products.
Ordering & Eligibility
How do I place an order for your products?
Who is eligible to purchase your equipment?
General Inquiries
Which regions do you serve?
How can I stay updated on new products, promotions, and events?
Warranty & Support
What warranty do your products carry?
How can I request technical support or schedule service?
Shipping & Installation
What are your shipping options and lead times?
Do you provide installation support?
Dental Machine Services
What does VASService’s Dental Machine Service include?
Our service for Dental Aire™ machines covers a range of critical maintenance tasks. We change compressor tank O-rings and filters, confirm proper compressor pressure, assess tubing and handpieces for wear and correct speed settings, and ensure water bottle gaskets and filters are in working order. We also perform additional repairs as needed and encourage discussing any concerns before our representative’s visit to avoid extra shipping and return visits.
What are the associated costs?
Contact us at 800-498-5575 or email info@vasservice.com for us to start a quote if this is your first time getting our services. We will ask for some necessary information to provide a quote.
Can you repair our machine?
Contact the technician in your territory on our Staff page
What is the Dentapure antibacterial system and why is it important?
Can our staff perform routine maintenance, such as the compressor oil change, on Dental Aire™ machines?
Do you service in our area?
Refer back to HERE for our territories. For a specific city or timeframe when we will be in your area, call 800-498-5575 or email info@vasservice.com
PLEASE NOTE:
Our territories are always expanding! Please check back at a later date if we do not currently service in your area or call 800-498-5575 to let us know you would be interested if we ever do expand into your area.
Water Purification
Click HERE to view the info sheet on the DentaPure.
Download PDF and share with your Practice Manager or DVM.
Machine Services
What is "Preventative Maintenance"
Why is preventative maintenance essential for anesthesia machines?
What does your preventative maintenance service include?
Do you provide on-site repairs and staff training?
How do you guarantee the quality of your maintenance services?
Can you repair our machine?
Our technicians are qualified to work on various machine types, including Mindray. Contact the technician in your territory on the Staff page
What are the associated costs?
Contact us at 800-498-5575 or email info@vasservice.com for us to start a quote if this is your first time getting our services. We will ask for some necessary information to provide a quote.
Do you service in our area?
Refer back to HERE for our territories. For a specific city or timeframe when we will be in your area, call 800-498-5575 or email info@vasservice.com
PLEASE NOTE:
Our territories are always expanding! Please check back at a later date if we do not currently service in your area or call 800-498-5575 to let us know you would be interested if we ever do expand into your area.
Do you have replacement parts?
Yes! We have replacement parts for many brands, and we make many parts that are no longer available from the original manufacturer. Most parts are carried on our technician’s vans to avoid delays.
Vaporizer Services
What is the purpose?
The primary purpose is due to wick and seal degeneration which occurs over time, creating the likelihood of leaks and gas output to fluctuate. Click HERE for further explanation.
Why is regular vaporizer servicing necessary?
What is included in your vaporizer certification service?
Can we exchange it ourselves?
You can!
Not only do we have instructions on how to do this yourself but soon we will be posting a video on how to do the exchange.
We also offer guided phone support if you should have any issues or questions along the way.
We also are able to do this during your scheduled services.
How does the VASS exchange program for vaporizers work?
How long are we without a vaporizer?
Previously, options for this service meant down-time of your equipment while your vaporizer was sent for service but VASS exchange services allow us to deliver/exchange the noted vaporizers recommended on site during your scheduled annual PM Services or through two way directional shipping methods.
Downloads
Access Essential Tools and Documentation
Browse our library of downloadable resources, including product manuals, service guides, and technical documentation.
Downloads by Product >
Coming Soon.
Onsite Procedures
Step-by-Step Guidelines for In-Field Support
Our onsite procedures offer clear, detailed instructions for the installation, maintenance, and troubleshooting of your veterinary equipment.
Preventative Maintenance & Onsite Procedures
At Veterinary Anesthesia Support & Service (VASS), we prioritize the performance and safety of your anesthesia equipment. Our Preventative Maintenance services are designed to ensure that your life-supporting devices are functioning within manufacturer specifications, reducing the risks of equipment failure and excessive exposure to clinic personnel from leaking gases. Routine, timely service maximizes the chances for patient survival, overall health, and a successful recovery.
- Check and repair anesthesia machines for performance and leaks
- Detailed inspection and cleaning of the absorber
- Inspect and test inhalation and exhalation valves on the rebreathing system
- Inspect and test operation of the pop-off valve and occlusion valve
- Precision vaporizer leak test, bypass test, and calibration verification
- Service vaporizer exchange performed on-site
- Leak test and inspection of the oxygen supply system, including quick connects
- Confirm calibration and performance of flow meters
- Confirm proper operation and measure output of O₂ flush valve
- Inspect and test operation of waste gas system to ensure it conforms to ACVAA standards
- Inspect all rubber goods
- Train hospital staff on pre-use checkout, cleaning, maintenance, and performance
- Provide a detailed written report outlining work completed, findings, and recommendations
- Minor labor repairs included (major repairs and parts will be quoted on-site)
We take a structured approach to ensure high-quality service and support for your veterinary facility. Here’s what you can expect when scheduling a visit from our experienced technicians:
We take a structured approach to ensure high-quality service and support for your veterinary facility. Here’s what you can expect when scheduling a visit from our experienced technicians:
Before the Visit:
- A VASS representative will contact you to confirm the service date, time, and scope of work.
- Ensure that all necessary equipment is accessible, and a point of contact is available during the visit.
- Any special requests or additional services should be communicated in advance for proper preparation.
During the Visit:
- Our certified technician will arrive at the scheduled time to conduct a detailed assessment of your equipment.
- Services may include inspections, preventative maintenance, calibrations, repairs, and training based on your service request.
- Any unexpected issues or recommendations will be discussed before proceeding with additional work.
After the Visit:
- You will receive a detailed service report outlining the work performed, findings, and recommendations for ongoing maintenance.
- If further repairs or follow-up visits are necessary, we will provide scheduling and estimates.
- You are encouraged to reach out to VASS for any questions regarding the service performed.
For more information about our onsite procedures or to schedule a visit, please contact us at (800) 498-5575 or email info@vasservice.com.
Return Policy
Hassle-Free Returns for Your Peace of Mind
Our return policy outlines a straightforward process for returning products that do not meet your expectations.
Returns, Refund Policy & Missing Item(s)
RETURNS
Returns are accepted for unused items within 30 days of purchase with the additions below:
- There will be a 25% restocking fee for all in-stock items.
- There will be a 25% restocking fee plus an additional $25 admin fee for items that were custom ordered (not in-stock items).
- Shipping costs are non-refundable and must be paid in full.
- The return shipping is arranged by the customer (VASS does not provide a shipping label).
- Item(s) must be unused and in the condition received.
- All monitor accessories (cables, cuffs, probes, etc.) are non-refundable/non-returnable even if they are unused/unopened.
If you would like to proceed with a return or have any questions about this policy, please contact 800-498-5575 or email sales@vasservice.com.
- Refunds will not be issued until the items are received and inspected by staff.
- Refunds will be issued by management in the form of VASS credit unless otherwise communicated in a timely manner.
If you would like to proceed with a return or have any questions about this policy, please contact 800-498-5575 or email sales@vasservice.com.
MISSING ITEMS
By confirming an order with us, you agree that you have up to
10 business days to report any missing items in your shipment(s) once delivered.
If you need to report a missing item, please contact sales@vasservice.com promptly.
If not reported within 10 business days of delivery, you will need to re-order the item(s) at your expense.
If you would like to proceed with reporting a missing item or have any questions about this policy, please contact 800-498-5575 or email sales@vasservice.com.
Suppliers
Our Trusted Partner Network
Discover the suppliers and manufacturers we collaborate with to deliver high-quality veterinary equipment and services.
Allied Healthcare Products
A leading manufacturer of medical gas construction equipment, respiratory therapy equipment, and emergency medical supplies. Allied Healthcare’s solutions are trusted worldwide for hospital care, long-term care, and emergency medical needs.
Bionet
Bionet America, Inc. specializes in developing high-quality monitoring devices for medical and veterinary professionals. Their innovative solutions integrate the latest technology to ensure precise diagnostics and patient care.
Brio
Brio Medical provides advanced medical and veterinary solutions, offering a range of equipment designed to enhance patient safety and streamline workflows for veterinary professionals.
Dentalaire
Dentalaire is a premier supplier of veterinary dental equipment, including compressors, dental stations, handpieces, instruments, digital dental systems, and x-ray solutions.
Digicare
Digicare Animal Health is dedicated to providing high-quality monitoring devices specifically designed for veterinary use. Their technology ensures accurate readings and enhanced patient safety.
Hallowell EMC
Hallowell EMC has been a trusted provider of veterinary anesthesia and respiratory support products since 1988, offering safe and effective solutions for animal care professionals.
Mason Company
Mason Company designs and manufactures high-quality animal enclosures for veterinarians, shelters, pet resorts, and research facilities, focusing on durability and comfort.
Medical Illumination
Medical Illumination specializes in high-quality surgical and exam lighting solutions, ensuring optimal visibility for veterinary and medical procedures.
Supera Anesthesia Innovations
Supera Anesthesia Innovations, formerly LEI Medical, designs and manufactures cutting-edge veterinary anesthesia equipment. They focus on improving safety, quality, and reliability in anesthesia delivery.
Tri-Tech Medical
Tri-Tech Medical is a top-tier manufacturer of high-quality medical gas equipment, committed to safety, efficiency, and innovation in healthcare environments.
Veterinary Anesthesia Support & Service
VASS provides comprehensive anesthesia solutions, equipment, and support tailored specifically for veterinary professionals.
Western Enterprises
Western Enterprises manufactures high-quality medical and industrial gas equipment, including quick disconnect sets, CGA fittings, and adaptors for various healthcare applications.
VASS VIDEO RESOURCES
VAS Service Video Resources: Expert Guidance at Your Fingertips
The VASService Video Resource Center is designed to help veterinary professionals with expert guidance on anesthesia equipment maintenance, troubleshooting, and best practices. Whether you’re looking for step-by-step tutorials or answers to common technical issues, our video library is here to support you.
Latest Videos >
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VASService Territories
At VASS, we are proud to provide veterinary hospitals and clinics across the Western United States with exceptional products and services. Our current service areas include:
Texas, California, Idaho, Arizona, Utah, Nevada, Montana, Oklahoma, Wyoming, Washington, Colorado, New Mexico, Oregon, and Louisiana.
Always Growing
We are continuously expanding our reach to support more veterinary professionals. If your state isn't listed yet, don't hesitate to reach out. We’d love to discuss how we can assist you or keep you updated on our future expansion plans.
Have questions or need assistance? Contact us today, and let us help you provide the best in veterinary care.
Preferred Partners
At VASService, we pride ourselves on offering products from the most trusted and respected brands in veterinary care. Each brand we partner with is selected for its commitment to innovation, quality, and reliability, ensuring you have the best tools to care for your patients.
